Refund policy

Returns & Refund Policy – Boppin Beer

We want you to be happy with your order. This policy outlines your rights and our procedures regarding returns and refunds.

1. Your Legal Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If goods are faulty, damaged, or not as described, you are entitled to a remedy.

2. Right to Cancel (Distance Selling)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

However, due to the nature of alcohol products:

  • Items must be unopened, unused, and in their original condition

  • You must notify us within 14 days of delivery

  • You then have a further 14 days to return the goods

Important:
You are responsible for return shipping costs unless the item is faulty.

3. Non-Returnable Items
We reserve the right to refuse returns for:

  • Opened or partially consumed alcohol

  • Items not in a condition suitable for resale

  • Products returned without prior notice

  • Perishable or limited-edition products where resale is not possible

4. Damaged or Faulty Goods
If your order arrives damaged or faulty:

  • You must notify us within 48 hours of delivery

  • Provide clear photographic evidence

  • Do not dispose of the product until instructed

We will offer:

  • A replacement, or

  • A full or partial refund

5. Incorrect Items
If you receive the wrong item:

  • Notify us within 48 hours

  • We will arrange replacement or refund

6. Failed Delivery & Refused Orders
If delivery cannot be completed due to:

  • No one available to receive the order

  • Failure to provide valid ID

  • Refusal to accept delivery

We may:

  • Deduct delivery and return costs from your refund

  • Charge a redelivery fee

7. Refund Process

  • Refunds are issued to the original payment method

  • Processed within 5–10 working days after approval

  • We may withhold refunds until goods are received and inspected

8. Return Address & Contact

To initiate a return, contact:
poppy@boppinbeer.com

9. Exclusions
We are not responsible for:

  • Delays caused by couriers

  • Minor packaging damage that does not affect the product

  • Taste preferences or subjective dissatisfaction

10. Right to Refuse Refunds
We reserve the right to refuse refunds where:

  • Policy conditions are not met

  • Fraud or abuse is suspected

11. Policy Updates

We may update this policy from time to time and will review policies each year.