Cancellation policy

Purchase Options Cancellation Policy

At Boppin Beer, we want to make managing your orders and subscriptions as simple as possible. This policy explains how cancellations work for one-time purchases, pre-orders, and any recurring subscription or membership purchase options offered through our website.

Business name: Boppin Beer
Contact email: poppy@boppinbeer.com

1. One-Time Orders

Customers may request to cancel a one-time order before the order has been processed or dispatched.

Once an order has been shipped, it can no longer be cancelled. If eligible, you may instead request a return or refund in accordance with our Returns Policy.

To request a cancellation, email us at poppy@boppinbeer.com as soon as possible with:

  • Your full name

  • Order number

  • The email address used for the order

  • The reason for cancellation (optional)

We will confirm whether the cancellation request has been accepted.

2. Subscription & Recurring Purchase Options

Cancellation requests must be made 5 days before the next billing date to avoid being charged for the next order cycle.

If a recurring order has already been processed or dispatched, that shipment cannot be cancelled.

Customers can cancel by:

After cancellation:

  • No future payments will be charged

  • Existing processed orders will still be fulfilled

  • Access to subscription benefits may end immediately or at the end of the billing cycle

4. Damaged, Incorrect, or Faulty Items

If you receive a damaged, defective, lost, or incorrect item, please contact us within 7 days of delivery (or expected delivery date) at poppy@boppinbeer.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We may offer:

  • A replacement

  • Store credit

  • A partial refund

  • A full refund where appropriate

5. Refund Processing

Approved refunds will be returned to the original payment method used at checkout.

Refund processing times may vary depending on your payment provider or bank.

Shipping fees are generally non-refundable unless:

  • The order was incorrect

  • The product arrived damaged

  • The cancellation was caused by our error

6. Refused Deliveries

If a customer refuses delivery of an order that has already been shipped, any return shipping charges or courier fees may be deducted from the refund amount.

7. Fraud Prevention & Abuse

Boppin Beer reserves the right to refuse cancellations, refunds, or returns where we reasonably suspect:

  • Fraudulent activity

  • Abuse of refund policies

  • Repeated excessive claims

  • Violation of our Terms of Service

8. Contact Us

For any cancellation or refund questions, please contact:

Boppin Beer
Email: poppy@boppinbeer.com

We aim to respond to all customer service enquiries within 2 business days.

Age Verification & Alcohol Compliance

By placing an order containing alcohol from Boppin Beer, customers confirm that:

  • They are aged 18 years or older

  • The recipient of the order is also aged 18 years or older

  • Valid identification may be requested at delivery

Boppin Beer reserves the right to:

  • Refuse alcohol sales where age verification cannot be completed

  • Cancel orders that breach licensing or delivery regulations

  • Refuse delivery to intoxicated persons where required by law or courier policy

Failed Deliveries

If delivery cannot be completed because:

  • No eligible adult is available

  • Delivery is refused

  • The address provided is incorrect

  • The courier cannot safely complete delivery

then:

  • Additional delivery charges may apply

  • Refunds may be reduced by return shipping or handling costs

  • Perishable products may not be eligible for resale or refund

Incorrect Addresses

Customers are responsible for ensuring all shipping information is accurate at checkout.

Boppin Beer is not responsible for delays, losses, or failed deliveries caused by incorrect customer-provided addresses.

Where possible, we will assist in resolving delivery issues, but additional courier fees may apply.

Courier Delays

Delivery times are estimates only.

Boppin Beer is not liable for delays caused by:

  • Courier disruptions

  • Severe weather

  • Customs or regulatory checks

  • Public holidays

  • Operational issues outside our control

However, we will work with our logistics partners and carriers to resolve issues as quickly as possible.